Refund & Returns Policy

We want you to shop with confidence. Please review our refund and return policy to understand your rights and responsibilities.

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Selected health and personal care items
  • Perishable goods
  • Hazardous materials
  • Flammable liquids or gases
  • Intimate or sanitary products

Partial Refunds

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, video games, tapes, or vinyl records
  • Items not in original condition
  • Items damaged or missing parts not caused by our error
  • Items returned after 30 days of delivery

Refund Process

Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund request.

If approved, your refund will be processed and applied to your original payment method within a reasonable number of business days.

Late or Missing Refunds

Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund request.

If approved, your refund will be processed and applied to your original payment method within a reasonable number of business days.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. To request an exchange, please contact us before returning the item.

Gifts

Gift returns may be eligible for store credit or gift certificates depending on how the item was originally purchased and shipped.

Shipping Returns

Customers are responsible for return shipping costs. Shipping fees are non-refundable and may be deducted from approved refunds.

For valuable items, we recommend using a trackable shipping service and purchasing shipping insurance.

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